Returns

CHRISTMAS RETURN POLICY
In addition to our standard returns policy, any items ordered online between Sunday 1st December 2024 and Wednesday 25th December 2024 can be returned up until, and including Wednesday 15th January 2025 for a full refund back to your original payment method.
UK RETURNS ARE FREE! 
 
We want you to be absolutely delighted with your purchase from us!
If you have ordered something that isn’t quite right, we would love to be able to help you find the right item for you, so please click here to contact us.


If you need to return something to us for a refund, no problem, please follow the steps below:


Please log into your MAX account on MaxCleavage.com and click on the order that you need to send back to us. You will be prompted to add your reasons for why it wasn’t suitable, but please do let us know any issues you had as your feedback is so important to us!


Once your return request has been submitted we will review and email you back within 48 hours with details of the next steps. UK returns are FREE but if you are based overseas then you will have to return the items back to our warehouse.


More Information...
Once your return is approved and we receive your returned items back we will endeavour to process your return as soon as we receive it, but at busy times it may take us up to 2 working days. In addition to this it may take your bank up to 10 days to process the refund payment to credit your bank account.
 
Please return all items back to us in the original box (or a similar sturdy replacement) within 14 days of receiving your order and we will refund your card or PayPal account. Please note that we do not refund the original postage charge.  

You must use the box your order came in (or a similar sturdy replacement) as we cannot accept returns if items are damaged in the post when being sent back to us.


Please note that if you return anything to us, it remains your property until it physically arrives at our warehouse and is signed for, so please use our free service or an alternative trackable method and make sure you hold onto your receipt from the post office/courier. 
 
If you are just sending back briefs you can just use an envelope, that's fine!
 
All items returned must be unworn, unwashed and all tags/labels must be still attached.   
 
If you would like to try a different size, colour or style then please go ahead and place a new order on our website and we will send it out to you as quick as we can!  
Please note all our products are guaranteed for 6 months from the date of purchase.